Return & Refund Policy
1. Return Eligibility
We accept returns under the following conditions:
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The product must be unused, undamaged, and in its original packaging.
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You must request a return within 3 days of receiving your order.
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You must provide proof of purchase (order number, receipt, or email confirmation).
Products that are damaged due to misuse, wear and tear, or without original packaging cannot be returned.
2. Non-Returnable Items
Certain items cannot be returned, including:
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Customized or personalized products
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Sale or clearance items
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Gift cards and promotional items
3. Return Process
To start a return:
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Contact us at shopionic50@gmail.com or 0340-7384467 within 3 days of delivery.
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Provide your order number, reason for return, and photos (if the item is damaged or incorrect).
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Once your request is approved, we’ll provide the return address and instructions.
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The customer is responsible for return shipping costs, unless the product received was defective or incorrect.
4. Refunds
Once we receive and inspect your returned item:
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We’ll notify you via email or phone.
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If approved, your refund will be processed within 5–10 business days.
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Refunds will be issued through your original payment method (e.g., bank transfer, card, or Easypaisa/JazzCash).
Please note: Shipping fees are non-refundable.
5. Damaged or Wrong Product
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos or videos.
We will offer a replacement or full refund depending on the issue.
6. Cancellations
Orders can only be cancelled before they are shipped.
Once shipped, the order cannot be cancelled — you may request a return after delivery.
7. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
📧 Email: shopionic50@gmail.com
📞 Phone: +92 340 7384467